Wednesday, August 24, 2011

Amazon stacks the deck for reviews

Sometimes I love Amazon.com, mostly for the convenience and the customer reviews. However, some of their procedures are pretty crappy. My recent example:

I placed an order for something at a very nice discount. Three days later, I get a note saying "Oops! Sorry. We tried to sell you something that was out of stock. We've cancelled your order." I would love to be able to go in and give that merchant a bad review for selling something they had none of. Too bad. As soon as Amazon cancels an order, it gets rid of any trace of that order. There is NO paper trail that shows the canceled order. So, no order, no review for a company.

What they have accomplished is to take an unhappy set of customers who have had a bad experience with a merchant, and made it absolutely impossible to warn others of this shoddy practice.

Boo Amazon!
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