Wednesday, September 30, 2009

Flying American Airlines

Now that the buggers at Delta have taken away the direct Salt Lake to Raleigh flights, we look at all airlines as alternatives. Both Julie and I are million-mile fliers with American, so we have permanent Gold Status with them. That's a definite plus.

Flying back to Utah on Monday, our plane had mechanical problems and they had to wait on a part. I ended up getting in the Salt Lake four hours later than scheduled.

Today I got an e-mail from American saying "Sorry we screwed up. We added 5,000 frequent flier miles to your account because we feel bad." OK, not their exact words, but the right sentiment.

Thanks American for caring a bit more about your customers. Delta never did this for me.
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